FAQ

To change the email address: Click on the member profile icon and go to Profile. Click on Edit profile. Scroll down to the Login Information section. Click on Change email. Enter the new email address and confirm the password. Click on Change. Note: Members can use the Reset link or create a password if they do not remember their password or if they originally signed up through a social media account. To change the password: Click on the member profile icon and go to Profile. Click on Edit profile. Scroll down to the Login Information section. Click on Change password. Enter the current password in the Your password field, then the new password in the New password and Confirm new password fields. Click on Change. Note: Members can use the Reset link or create a password if they do not remember their password or if they originally signed up through a social media account.

Currently, it is not possible for members to delete their own account. Members can do this by contacting us at our email address.

We accept credit and debit card payments.

We ship only to Canada and USA. Send us an email so we can consider adding your country to our list of places where we ship.

Canada** Shipping Time: 2-3 business days Delivery Options: Standard Delivery: 3-5 business days, C$7.99 Express Delivery: 2-3 business days, C$12.99 USA*** Shipping Time: 2-3 business days Delivery Options: Standard Delivery: 3-5 business days, C$14.99 Express Delivery: Not available ​* Free Shipping : For all orders in Canada over $50 before taxes **Except Newfoundland and Labrador, Northwest Territories, Nunavut, Prince Edward Island, Saskatchewan and Yukon Territory *** Except Alaska and Hawaii

You will receive a tracking number by email as soon as your order is shipped, and a link to track its status.

You can check your account on the website or you will receive a confirmation email after your purchase, as well as another email once your order has been shipped (with tracking number).

Please contact customer service at this email address info@faihbeauty.com within 48 hours of receiving your order to report any issues.

Yes, you can cancel or change your order before it is shipped. Please contact customer service to make changes.

We are not responsible for orders sent to an incorrect delivery address provided by the customer.

We offer a return or credit within 30 days for non-satisfaction. Shipping costs are non-refundable. The refund may take up to 14 business days after receipt. The return is free for Canadian orders, made on the original payment method, less shipping costs. We can withhold the shipping charge if applicable No exchange.

Please contact us. If your return is accepted, we will send you an email with a return label and further instructions.

Stop using the product and contact your health care provider or 911 in an emergency.

Yes, we offer e-gift cards at https://www.faihbeauty.com/gift-card

At this email address: info@faihbeauty.com